Frequently Asked Questions

Everything you need to know about your gear and orders.

What is your return policy for sports equipment?

We offer a 30-day return policy for most items. Products must be in their original packaging, unused, and with all tags attached. Please note that for hygiene reasons, swimwear and undergarments cannot be returned unless faulty.

How long does shipping take for online orders?

Standard shipping typically takes 3-5 business days. We also offer express shipping options that deliver within 1-2 business days. You will receive a tracking number via email as soon as your order leaves our warehouse.

Do you offer a warranty on high-performance gear?

Yes, all our technical equipment and footwear come with a manufacturer's warranty against defects. The duration varies by brand, but we generally facilitate claims for up to one year from the date of purchase.

Can I Click & Collect my order at an INTERSPORT store?

Absolutely. You can select the 'Click & Collect' option at checkout. Most orders are ready for pickup at your chosen local store within 2 to 24 hours, depending on stock availability.

How do I know which size to buy?

We provide a comprehensive size guide on every product page. Since sizing can vary between brands like Nike, Adidas, and ASICS, we recommend measuring yourself and comparing it to the specific brand chart provided.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment plans like Afterpay and Klarna to help you get your gear now and pay later.